Shipping policy

Shipping and processing time is 2-5 business days Monday through Friday on Saturday before 1pm. Holidays Excluded. 
ADDRESS- please make sure you are putting in the correct address. In any event that you put in the incorrect shipping address please email customer service immediately. I cannot make any changes once the order is processed. 

SHIPPED- Once your order is shipped and handed over to the carrier, I am no longer responsible for your order. Rich Auntie is not Responsible for any lost stolen, or damaged packages. I encourage all customers nonlocal to purchase ROUTE shipping protection at checkout. Your will be 100% protected hassle free. Route is optional however if you choose not to purchase Route and your package is lost, stolen or damaged. You will need to file a claim with the carrier linked to your tracking number. Refer to their website on how to file a claim.

REFUSED PACKAGE- if or when you place an order and you refuse the package at delivery. The package will get returned back and you will be charged 15% of the sale 

UNDELIVERABLE - if any packages are sent to an address where the package can’t be delivered. I will try to locate you for the correct address once package is returned. If I cannot locate you, I will refund you minus the shipping fee. 

if you have any other questions, please contact info@shoprichauntie.us